Listening to the experiences of people living with HIV

We joined a local HIV support group to listen to people's experiences of health and social care. Their stories show cases of compassionate care, as well as highlighting areas for improvement.
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collage of healthwatch engagement activities

Stakeholder Perceptions of Our Work

We asked stakeholders from local services and organisations to share what they thought of our work and the impact we have on the Dudley borough. Their responses highlights how we are a trusted service that encourages real change, it also helped identify areas for improvement.
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Photo of castle meadows surgery. Single story building with grass in front and blue skies above.

Enter & View Castle Meadows Surgery

We conducted an Enter & View visit to Castle Meadows GP Surgery. This formed part of our wider research into access to GP services, and the use of alternative primary care, such as Pharmacy First and the impact of the GP Practice Charter.
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Healthwatch staff member standing outside

Enter & View Jhoots Milking Bank Pharmacy

We conducted an Enter & View visit to Jhoots Milking Bank Pharmacy. This formed part of our wider research into access to GP services, and the use of alternative primary care, such as Pharmacy First.
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writing on a wall "every moment is a fresh beginning"

Enter & View Pathways Supported Living

We conducted an Enter & View visit to Pathways, a supported living service in Dudley, highlighting residents' experiences and areas for improvement. It includes observations, feedback, and recommendations to enhance the quality of care and environment.
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Four people sit around a garden table.

Experiences of the Shared Lives scheme

Exploring the experiences of Shared Lives Carers and the individuals they support through the Camphill Village Trust’s Shared Lives scheme which provides personalised care for adults with learning disabilities, autism, and mental health needs.
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