Enter & View Jhoots Milking Bank Pharmacy
Summary
Jhoots Milking Bank provides the Pharmacy First service, this encourages patients to attend their pharmacy for treatment of selected minor ailments, instead of attending their GP practice.
We conducted an Enter & View at Jhoots Milking Bank to discover the experiences of people who use their services, and discover if local people are aware of the Pharmacy First service. We also wanted to know what people thought of their GP practice, and if they were aware of recent changes to primary care services.
Key findings
- People had a range of experiences of making an appointment with their GP practice.
- There was a low level of awareness of Pharmacy First and the Dudley GP Practice Charter.
- We found limited patient knowledge of extended healthcare teams and Modern General Practice.
- We encourage all primary care services to promote changes to primary care and empower patients to form educated decisions about their care.
Downloads
If you need the reports in a different format, please email hello@healthwatchdudley.co.uk or call 03000 111 001.
“Normally, I speak to the GP due to all of my medications. I had a bee sting so saw the pharmacist instead of the GP. They're very good in Jhoots.”
