Listening in libraries

Report - 16 January 2025

Libraries are essential community hubs. They offer a range of services that bring people together. We held drop-in sessions at five libraries to listen to the experiences of the diverse groups who use them.

Summary

Libraries offer more than just books, they are now community hubs that offer different services. In Dudley borough 13 BETTER Libraries offer a variety of services and places for people to connect.

Key stats

  • People share experiences of hospital services, GP services, delays in referrals and access to care.
  • We connected individuals with their GP practices and Adult Social Care for referrals and home adaptations.
  • We handed out pens, postcards and leaflets to spread the word about Healthwatch Dudley.

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Listening in libraries
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I know people in the Polish community are not registering with a GP as they don't trust the service.

Member of the Polish Community, Library drop-in session

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NHS and social care staff are doing everything they can to keep us well during these challenging times, but there might be things that can be improved for you and your loved ones, both in the area you live in and across the country.

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